1. How generative AI is reshaping analytics and customer experiences | Jim Sterne has spent more than 35 years selling and marketing technical products. He began his career helping people understand Visicalc at a ...
It’s harking back to 1979 when I was selling Apple IIe’s. What’s it good
for? Anything you wanna do, you can program it to do anything you want,
was not useful until somebody came in and said, well, I wanna use it for
accounting for my small business. Oh, we have these packages up here on
the wall, Peachtree Software, General Ledger, Payroll, accounts
receivable, accounts payable, and it’ll do that for you. Well, we’re now
on the verge of finding these purpose fit point solutions. So my
personal example, for the last five years, I have been looking for a
system that will take everything that I’ve ever written and put it into
a bots and allow me to ask myself questions. And how hard can that be?
And for the last four years, I’ve been sent over to GitHub and Stack
Overflow. I’m an English literature major. I’m not a programmer. This
has been a dead stop for me. Until two weeks ago, somebody reached out
to me on LinkedIn saying, hey, we’ve got a new product that we’re
creating. It’s in Alpha. It is expert in a bots. And our intent is to
take your content and turn it into you. You can ask yourself questions
and you can sell access to people that they can ask questions of you,
the expert, based on everything you’ve ever written. Would you be
interested in working with us on a prototype? It’s like, oh my God, you
have all of my attention. This is the product I want. Let me add it. And
they said, well, how do we get access to your baseline training
material? I said, well, Dropbox. I created this already waiting for
somebody to come along here.
2. About Us - Yellow.ai | Yellow.ai is a global leader in conversational AI that delivers autonomous, human-like experiences for enterprises. We believe that memorable conversations ...
[Yellow.ai was founded by three friends with a shared passion to
transform the way customers interact with brands]
Meet our team
We exist to elevate the business-to-consumer interactions of every
enterprise across the world, and make them intuitive, personal, and
real-time.
Chief Executive Officer
& Co-founder
Raghu Ravinutala
[Raghu Ravinutala - Chief Executive Officer & Co-founder, Yellow.ai]
Chief Product Officer
& Co-founder
Rashid Khan
[Rashid Khan - Chief Product Officer & Co-founder, Yellow.ai]
Chief Technology Officer
& Co-founder
Jaya Kishore Gollareddy
[Jaya Kishore Reddy - Chief Technology Officer & Co-founder, Yellow.ai]
Chief Customer Officer
Shekar Murthy
[Shekar Murthy - Chief Customer Officer, Yellow.ai]
Chief Financial Officer
Jay Sahal
[Jay Sahal - Chief Financial Officer, Yellow.ai]
Chief Human Resources Officer
Neeru Mehta
[Neeru Mehta - Chief HR Officer, Yellow.ai]
Chief Revenue Officer
(International)
KT Prasad
[]
Vice President,
Engineering
Apoorva Gaurav
[Apoorva Gaurav, Vice President, Engineering, Yellow.ai ]
Let’s get acquainted
Whether you’re established or fast-growing business, we’re here to help
you gain a competitive edge — speak to one of our human agents about how
Yellow.ai might work for you.
Contact us
[]
Our story
[Date]
2016
The inception
Three people frustrated with the state of customer support saw the
opportunity and pledged to bridge the gap. And with the vision to
deliver the best CX, Yellow Messenger, now Yellow, was born in 2016.
[]
[Date]
2017
Many firsts. Massive wins.
First chatbot went live – and was a huge success! This multilingual VA
was expected to help with 25-50K users/month. The reality? Over 1
Million users within the 4-5 months of go-live. We launched 15+
enterprise chatbots as pilots in the same year.
[]
[Date]
2019
Series A funding
With 50+ deployments, we wanted to further deepen our tech capabilities.
With a clear vision driving the team, Yellow.ai raised $4M in Series A
funding to expand our operations and establish a global presence. Soon,
we recorded a 4x growth in revenue.
3. A Guide to Setting up a Google My Business Page for Your Company | Use this guide to improve the visibility of your Google My Business Profile in relevant searches by motivated customers in your area.
Your address must be correct and comprehensive to avoid customer
confusion or problems with the verification process.
7) Add the option of home delivery or services your business provides
If you choose ‘Yes,’ you must enter the locations to which the company
services or delivers. You’ll be able to change this information later
and you’ll be able to add more locations as the business grows.
8) Include contact information
The next step is to enter the company’s contact information, including
the phone number. You can also include the company website. If your
company website doesn’t exist, check the box on this page.
9) Verify the company
Next, you must select a verification method to demonstrate that the firm
operates at the provided address. The most typical verification method
is to mail a postcard to the company address, but you can do so via
phone or email.
Use Google My Business messaging for the best customer experience
Google My Business Messages is Google’s solution to the challenge of
real-time customer assistance. It creates a conversation platform for
your company that customers can access straight from Google Search,
Google Maps, or even your channels, such as your website and Google My
Business Profile.
Google My Business Messages allows your brand to be found across many
channels and devices while also allowing interested parties to connect
directly with your staff. The messaging feature makes your brand
accessible and lets customers reach out to you to voice a concern or ask
a question.
Type of Google My Business Message services
The chat features of Google My Business Profile Business Messages are
modest, but they provide enough chat capability for local firms to
fulfill potential clients’ expectations. Google makes its Business
Messages chat feature available through two channels: Google My Business
Profile and Google’s Business Messages API, used through partnerships
with various third-party apps.
How can brands use Google My Business Messages for a better customer experience?
- Create a welcome message
People will see your welcome message when clicking the Message option on
your Google My Business Profile. Create a welcome message in which you
thank clients for calling you and ask how you can assist them.
[]
- Respond within 24 hours
Most social media users who discuss or message a brand expect a response
within 24 hours. Likewise, Google might disable chat for firms that do
not react to questions within 24 hours.
Saved responses can serve as rapid replies to routine inquiries, but
it’s better to have service professionals tackle complex or uncommon
customer care concerns.
- Be succinct
When responding to a customer’s question, be straightforward, concise
and personable. During a quick Google’s Business Messaging interaction,
you might request or offer extra information if necessary.
Optimize your Google My Business profile
Sign in to your GMB dashboard and choose your company.
...
What Is Google My Business & Why Do I Need It? - An Ultimate Guide
Unleash endless possibilities with YellowG, the industry’s first
generative AI-powered platform!
Experience now
[]
Registrations open Conversate Jakarta 2024: Scaling Support Automation
with Generative AI
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Request an invite
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[1] https://yellow.ai/podcast/how-generative-ai-is-reshaping-analytics-and-cx/#page=https%3A%2F%2Fyellow.ai%2Fpodcast%2Fhow-generative-ai-is-reshaping-analytics-and-cx%2F
[2] https://yellow.ai/about-us/
[3] https://yellow.ai/google-business/